What are the best customer experience podcasts?
The Intuitive Customer Podcast BeyondPhilosophy's podcast is hosted by a customer experience thought leader and a consumer psychology professor, and they spend each episode trying to break down an aspect of customer behavior -- and how businesses need to adapt to best serve them.
Is there a SaaS Customer Service podcast?
SaaStr's podcast isn't specifically dedicated to customer service, but it covers a variety of different topics that customer-facing professionals can learn a lot by listening to. The podcast covers topics like the most important SaaS metrics to evaluate, CAC:LTV, and how to reduce customer churn, among others.
What are the best podcasts to listen to between meetings?
Zendesk's podcast features an in-depth look at a different company every episode, and how they were able to disrupt their industry by providing a superior customer experience. Companies profiled include MoviePass, Slack, and Sephora, and most episodes are around 10 minutes in length, making them perfect for listening in between meetings. 6.
What are the 5 A's in customer service?
Named by Dr. Philip Kotler, the five stages (Awareness, Appeal, Ask, Act and Advocacy) allow marketing and sales professionals to create a map of the customer's needs and priorities during the different parts of their purchase process.
What are the 3 P's of customer service?
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
What is customer success podcast?
The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
What are the 7 elements of good customer service?
Here are 7 keys to providing excellent customer service:Feedback. One of the most important areas of customer service is giving customers an opportunity to provide feedback. ... Responsiveness. ... Empowerment. ... Publicity. ... Communication. ... Transparency. ... Exceeding expectations.
How do you get a 5 star service?
Here are five tried and true tips to infuse a mentality of five-star support directly into the culture of your company.Give your customer service team more information. ... Respond to customer feedback. ... Admit when you are wrong. ... Encourage personal development. ... Creatively and proactively problem solve.
What makes a great customer service?
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
What is the purpose of customer success?
Customer success is anticipating customer challenges or questions and proactively providing solutions and answers. Customer success helps you boost customer happiness and retention, thus increasing your revenue and customer loyalty.
What are the top 5 aspects of customer service?
Five Essential Customer Service ElementsRespect. Respect the fact that customers actually pay our salaries and make our profits for us. ... Understanding. Understand, identify, and anticipate needs. ... Listening. Keep your ears—and eyes—open. ... Responding. Now you have to respond positively. ... Serving.
What are 4 examples of customer service?
What are some examples good customer service?The store owner who remembers — and appreciates — repeat customers. ... The online merchant that sends personalized video message to each new customer. ... The online store that proactively addresses shipping issues. ... The associate who comes up with the perfect greeting.More items...•
What are the 4 most important customer service elements?
There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.
What is SaaStr podcast?
SaaStr's podcast isn't specifically dedicated to customer service, but it covers a variety of different topics that customer-facing professionals can learn a lot by listening to. The podcast covers topics like the most important SaaS metrics to evaluate, CAC:LTV, and how to reduce customer churn, among others.
What is BeyondPhilosophy podcast?
BeyondPhilosophy's podcast is hosted by a customer experience thought leader and a consumer psychology professor, and they spend each episode trying to break down an aspect of customer behavior -- and how businesses need to adapt to best serve them. They talk a lot about emotional and psychological experiences that impact customer behavior in fascinating, thought-provoking discussions.
What is Tema Frank's podcast about?
Tema Frank's podcast is all about customer service and experience, and each episode tackles a tough challenge or question that's facing the industry and tries to unpack it. Frank interviews a different business leader in each episode to try to answer the question and provide helpful advice along the way.
Who hosts Experience This?
Hosted by Joey Coleman and Dan Gingiss, Experience This! features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Each episode features a positive customer service story, as well as actionable takeaways listeners can use to improve their own service.
The Power of the Podcast
Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Its former incarnation, the ‘audioblog’, dates back to the 1980s and beginning in 1987, was often employed through the German- developed MP3 file.
Just for Kicks?
While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. From science to history to beauty to roller coasters, there’s a podcast out there for most any field of study or interest.
Our Top 10 List of Customer Service Podcasts
The great thing about the podcast, it’s free from constraints that other forms of learning require. You can tune in while driving, cleaning the home or office, on the treadmill, during a hike, or simply taking it easy on the sofa.
Tune in to the Kustomer Podcast
In this space where traditional broadcasting has converged with the smart device, learn how to embolden and fortify your approach to customer service and the business of your brand. The podcast, Customer Service Secrets by Kustomer was launched in 2020.
What is AWS podcast?
The AWS Podcast is the definitive cloud platform podcast for developers , dev ops, and cloud professionals seeking the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Jeff Barr for regular updates, deep dives and interviews. Whether you’re building machine learning and AI models, open source projects, or hybrid cloud solutions, the AWS Podcast has something for you.
What is Channel 9?
Channel 9 is a community. We bring forward the people behind our products and connect them with those who use them. We think there is a great future in software and we're excited about it. We want the community to participate in the ongoing conversation. This is the heart of Channel 9. We talk about our work but listen to the customer.
What is standing on service?
Welcome to Standing On Service! Here we uncover the best possible ways of service. A show that enables listeners to learn and grow their business with insight and knowledge. Listen to business owners, leaders, professionals, and people on the front line of service talk about their experiences, and strategies to give excellent service.
Who is Gavin Scott?
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
Who are Tom and Bob?
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
Is McAfee available for home users?
McAfee is available for home users as well as business users www.mcafee.com/activate software offers the best security to your system with latest tools and techniques to scan and checks to perform before you download Norton 360 customer service number via www.norton.com/setup And Learn, how to download and www.office.com/setup software for Windows and Mac OS PC/Laptop
Who is Lee Cockerell?
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
The 15 Best Customer Support Podcasts You Must Follow In 2021
Listen to our excellent customer support podcasts to learn about best practices that can help you get more loyal customers.
1. The Support Automation Show
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. He hosts conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
2. Knowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
3. Running Restaurants
Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos & team building secrets, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.
4. Beyond the Queue: Inside Customer Support
Welcome to Beyond the Queue, a new podcast by Stonly that looks at the human side of customer support leadership.
6. The Modern Customer Podcast
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
7. Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with.
Where is the Customer Experience Leaders podcast?
Melbourne, Victoria, Australia About Podcast At 'Customer Experience Leaders', they reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon, this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join them as they go behind-the-scenes to discover how brands like Disney, Pandora, Optus, and Country Road build experiences customers love. Frequency 5 episodes / year , Average Episode Length 44 min Since Sep 2017 Podcast omny.fm/shows/customerexperi..#N#Social Engagement 1 ⓘ ⋅ Domain Authority 74 ⓘ ⋅ Alexa Rank 49K ⓘ View Latest Episodes ⋅ Get Email Contact
What is CX podcast?
Chicago, Illinois, United States About Podcast 'This Is CX' is a discussion about all-things customer experience, thereby on a path to achieve customer success, hosted by two guys Mike Manfredo and Paul Hagen who want to help people understand what customer experience is and how it can be done in a way that creates real value. They will share personal experiences and best practices, in their hope to make the world a little more customer-centric. Frequency 3 episodes / year , Average Episode Length 28 min Since Jan 2017 Also in Customer Success Podcasts Podcast thisiscx.simplecast.com/epis..#N#Facebook fans 2.8K ⋅ Twitter followers 6.6K ⋅ Domain Authority 67 ⓘ ⋅ View Latest Episodes ⋅ Get Email Contact
Who is the host of the human duct tape show?
Human Duct Tape Show. Bellevue, Washington, US Hosted by Jeanne Bliss, a five-time Chief Customer Officer, a speaker, an author is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders, and operations.
20 Best Customer Service Podcasts of 2021
Are you wanting to learn more about customer service? Well you’ve come to the right place. This is a curated list of the best customer service podcasts of 2021.
Best Customer Service Podcasts 2021
With thanks to ListenNotes, Crunchbase, SemRush and Ahrefs for providing the data to create and rank these podcasts.
The Contact Centre Podcast: Series 3 Episode 5
Kim Ellis, a Contact Centre Training Consultant, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.
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The Power of The Podcast
- Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Its former incarnation, the ‘audioblog’, dates back to the 1980s and beginning in 1987, was often employed through the German- developed MP3 file. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the …
Just For Kicks?
- While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. From science to history to beauty to roller coasters, there’s a podcast out there for most any field of study or interest. Beyond tuning into your favorite comedian or binge listening to a true crime series, listening to podcasts is a great way to learn about the very latest …
Our Top 10 List of Customer Service Podcasts
- The great thing about the podcast, it’s free from constraints that other forms of learning require. You can tune in while driving, cleaning the home or office, on the treadmill, during a hike, or simply taking it easy on the sofa. The flexibility of the delivery method is practically unlimited and designed to be a productive use of time, even in the context of downtime. Like any kind of progr…
Tune in to The Kustomer Podcast
- In this space where traditional broadcasting has converged with the smart device, learn how to embolden and fortify your approach to customer service and the business of your brand. The podcast, Customer Service Secretsby Kustomer was launched in 2020. Kustomer’s VP of Growth and podcast host, Gabe Larson shares his wealth of experience and welcome...