What is customer success podcast?
The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
How do you promote customer success?
13 Proven Customer Success StrategiesBe selective. What it means: Don't try to target everyone. ... Offer in-app onboarding. ... Enhance support. ... Expand education. ... Monitor user engagement. ... Personalize the experience. ... Communicate clearly. ... Follow up.More items...•
What customer success means?
Customer success is a business method that uses your product or service to help customers achieve their objectives. It's relationship-focused client management that aligns your customer with your company's goals—igniting beneficial outcomes for everyone involved.
What is a customer success model?
The customer Success Model or engagement model refers to the process in which your organization approaches the management of the customer during their journey post-sales. Typically in SaaS, there are two models, High touch and Low Touch customer success.
What are examples of customer success?
Examples of successful customer storiesHUBO Delivers a Better DIY Shopping Experience. ... Amgen Becomes Patient-Centric by Leveraging Artificial Intelligence. ... Kelly Services Connects Job Seekers with Right Employers. ... PUMA Increases Online Sales by Delivers Right Products at the Right Time.More items...•
What is the goal of customer success?
By proactively eliminating potential customer problems and recognizing customer needs, customer success gives your business a better chance at retaining those other 26 customers. When done effectively, customer success can reduce churn, improve retention and renewals, and drive revenue.
Is customer success a good career?
If you love working with people and are driven by results, Customer Success is a great career path for you – it's a very rewarding job, with lots of growth opportunities in terms of personal growth, learning, courses, and professional development.
What are other names for customer success?
A Customer Success benchmark report found out that following are the titles used in a Customer Success team:CSM or CS-rep (61%)VP of CS.Managing Director CS.CSM Director.KAM (Key Account Manager) or AM (Account Manager)Customer Experience.Others.
What is the difference between customer service and customer success?
Customer support is generally “reactive” in approach, helping a customer once they need something or reach out with a problem or question. In contrast, customer success is “proactive”, focusing on helping identify and facilitate customers reaching their goals.
What is a customer success playbook?
What is a Customer Success Playbook? A playbook is a set of actions, next moves, and strategic things that Customer Success Managers (CSMs) can use to assist clients in achieving a scalable goal or aim. CSMs can use playbooks to create repeatable processes to help them get more accomplished with their clients.
What is talking customer success?
Talking Customer Success is a solid podcast where host Tom Connery does an excellent job of communicating the lessons he learned while performing CS on behalf of B2B and SaaS companies. He also covers topics such as CS-focused tech products and overcoming self-doubt, which is definitely worth a listen for new CSM’s.
Who hosts Women in Customer Success?
Women in Customer Success is hosted by Marija S. Pilley. It’s the first (and to my knowledge only) podcast that focuses only on women in the Customer Success field. Her goal is to create a space where women in tech can connect, inspire, and champion each other and learn from female CS leaders, and she’s succeeded.#N#
How long is the episode of Decoding the Customer?
Episode length: 10-15 minutes, 45 minutes (interviews) Julia Ahlfedlt’s podcast, Decoding the Customer, is the perfect podcast for the busy listener. Her bite-sized episodes are deceptively meaty, with valuable lessons for customer success and cross-references to other episodes that reward loyal listening.
How long is the episode of CS?
Episode length: 30-60 minutes. Co-hosts Jason Noble (London) and Jason Whitehead (Washington, DC), have more in common than just their names. They’re both recognized experts in customer success, and both have a deep working knowledge of CS and its principles. This is evident in their nuanced conversations on air.
When did Nate start his podcast?
Nate started this podcast in November of 2018 when he was still a CSM, and the podcast was a means for him to learn the industry and the role at the same time he was developing his own career. In this podcast, he doesn’t just tackle tactical CSM considerations, but also organizational ones, such as building CS into a business from the ground up.
When did Blake launch Modern Customer?
Blake launched the first episode of The Modern Customer on August 11, 2015. She just released the two hundred and eighteenth (218) episode, which makes her the longest-running podcast on this list.
Who hosts Wellsaid podcast?
‘wellsaid is a short, punchy podcast hosted by Chris Hicken, CEO of ‘nuffsaid. Episodes are barely ten minutes long and fit perfectly into your workday, whether you have spare time between meetings or you’re just hopping out for coffee. The snackable format also allows Chris to publish multiple episodes a week, so that you’ll never wait too long between insights.#N#
Who hosts another cloud podcast?
Another Cloud Podcast is hosted by Alex McBratney, Partner at Adler Advisors. We bring you stories from the smartest minds in IT, Operations and Sales to learn how they’re using cloud-based technologies to achieve business objectives.
What is Stefanie's social media success?
Social Media Success With Stefanie teaches you how to maximize your social media to grow your audience and increase sales. Learn how to turn online conversations into real world customers using quick and proven techniques..
What is the Relentless podcast?
The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences.
What is CSM toolbox?
Would you like to leverage the latest tools to enhance your customer interactions? Are you starting your journey in Customer Success? CSM Toolbox is the micro podcast dedicated to strengthen your skills. As a bonus episode once a month, we'll hear from experts in Product, Community Management, Marketing and Content to name a few to leverage their insights. If you want to know more, catch a new episode of every Tuesday right here. So, what's in your to ...
What is Azure DevOps Podcast?
The Azure DevOps Podcast is a show for developers and devops professionals shipping software using Microsoft technologies. Each show brings you hard-hitting interviews with industry experts innovating better methods and sharing success stories. Listen in to learn how to increase quality, ship quickly, and operate well. Hosted by Jeffrey Palermo and sponsored by Clear Measure, Inc.
What is the science of success?
The Science of Success is about the search for evidence based personal growth. It's about exploring ways to improve your decision-making, understand your mind and how psychology rules the world around you, and learn from experts and thought leaders about ways we can become better versions of ourselves. C.
Who is Gavin Scott?
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
1. Getting to Aha! with Darshan Mehta
Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
2. The Support Automation Show
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
3. Knowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
5. The Customer Experience Podcast
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way.
6. Customer Success Conversations with Rick Adams
Welcome to my brand new podcast series called “Customer Success Conversations with Rick Adams”.
7. The Customer Success Channel
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space.
8. Creating Customer Success
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
Who is the founder of Customer Success Conversations?
Customer Success Conversations are a series of podcasts hosted by the founder of CustomerSuccessManager.com, Adam Joseph. On each podcast he is joined by Customer Success executives from all levels who discuss trends that will shape Customer Success in the future.
What is Nils Vinje's job?
He uses his tried and tested method to coach each participant toward a stronger, healthier customer strategy.
Who is the host of the Customer Success Podcast?
The Customer Success Podcast is hosted by Allison Pickens who is Chief Customer Officer at Gainsight, a leading Customer Success platform provider. The podcast provides valuable insight and best practice guidance alongside interesting stories and perspectives. Many of the podcasts are from notable special guests including Nick Mehta, Geoffrey Moore, Somit Goyal and other luminaries in the world of Customer Success and Customer Experience.
Who hosts the subscription economy podcast?
Hosted by Angela Ngo , Rachel English and Tom Krackeler this podcast, dedicated to the “Subscription Economy” talks to notable innovators, analysts and entrepreneurs about the development of the recurring revenue model. Listen to these podcasts to learn more about subscriber acquisition, the impact of digital disruption, SaaS and more.
Who hosts the ramp podcast?
The Ramp podcast is hosted by Cara Hogan who interviews thought leaders, sales experts and data analysts to understand how analytics be used to drive SaaS business. The podcast is very much focused on SaaS analytics and how businesses are using data for transformation and growth.
Who is the founder of Strikedeck?
Strikedeck radio is a podcast hosted by Kristen Hayer, the founder of The Success League, a Customer Success consulting firm. Podcast episodes are interviews with various leaders and influencers in Customer Success who have happily shared details of their experiences, their best practices and plenty of valuable insight.
